BSNL’s much-anticipated 4G launch has left many customers disappointed, sparking a wave of social media outrage. Despite offering cheaper recharge plans and attracting a large number of users, BSNL’s services have faced criticism due to poor network performance. The company has installed 35,000 towers to support its 4G network, but it hasn’t met customer expectations. In response to the backlash, the government has promised more BSNL tower installations, with plans to roll out over 100,000 towers by June next year to improve coverage and service quality.
However, this excitement was short-lived. BSNL is now facing massive trolling on social media. Customers are disappointed with the service, and many say they regret porting their numbers to BSNL. While BSNL offered budget-friendly recharge plans, many users’ 4G service quality has been underwhelming.
BSNL Tower Installation Update
BSNL has been focusing on expanding its infrastructure to enhance its network and provide better services. According to the latest reports, BSNL has already installed over 35,000 towers to support its 4G services across the country. However, this hasn’t been enough to meet user expectations. The slow rollout of towers and patchy service have left many customers unsatisfied.
Minister’s Statement on Tower Expansion
In a recent statement, Union Minister Jyotiraditya Scindia addressed the concerns regarding BSNL’s 4G services. He assured the public that the government is working hard to improve BSNL’s network. Scindia mentioned that by June next year, BSNL plans to install over 100,000 towers to boost its coverage. This significant expansion is aimed at resolving the current service issues faced by BSNL customers.
While this announcement brought some hope to existing customers, many are still skeptical. Users on social media have said that unless the tower installations are completed, they are not interested in porting their numbers to BSNL again.
Customers’ Frustration with BSNL
Social media platforms like Twitter and Facebook are buzzing with complaints. Many users who switched to BSNL for its low-cost plans are now expressing regret. They are frustrated with frequent network drops, slow internet speeds, and poor customer support. One user sarcastically commented, “I made the mistake of porting my number to BSNL. It’s like being stuck in the 2G era!” Another user said, “I’ll wait for BSNL to complete their tower installation before even thinking of switching again.”
Despite the negative feedback, BSNL still has its loyal supporters. Some customers have praised the company for its affordable rates, especially in rural areas where other telecom providers often don’t have strong coverage. These users are hopeful that once more towers are installed, the 4G service will improve drastically.
Challenges for BSNL in the Telecom Sector
BSNL’s slow progress in catching up with private telecom giants like Jio and Airtel has been a constant challenge. The company, despite its government backing, struggles with stiff competition. Private companies have already rolled out 5G services in many parts of India, while BSNL is still working on expanding its 4G network. This delay in technological advancements is one of the reasons why customers are hesitant to rely on BSNL for their long-term mobile needs.
More BSNL Tower Installations to Come
BSNL’s plan to install over 100,000 towers by next June is an ambitious project. If successful, this could place the company in a better position to compete with private telecom operators. Currently, BSNL’s services are limited by inadequate tower infrastructure, which has been the root cause of customer complaints.
With the promise of improved coverage through these new towers, many in the industry are watching closely to see if BSNL can turn things around. The company has a lot to prove, especially with the increased competition from the private sector.
BSNL’s journey to revamp its services and infrastructure has faced many obstacles. While its decision to introduce cheaper plans initially attracted many customers, the poor quality of its 4G service led to a wave of backlash. The company now faces the challenge of rebuilding its reputation by improving its network through massive tower installation efforts. Until then, the dissatisfaction among customers is likely to continue.
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